About TurboTax
TurboTax is the product most people picture when they hear "tax software." Born as a 1984 desktop program and acquired by Intuit in 1993, it walks US and Canadian filers through an interview-style return, from simple W-2 situations up to self-employment and investment income, with optional live expert review on top.
Intuit has rebuilt the experience around its generative AI layer, Intuit Assist, and pairs it with a growing human network — the company is opening hundreds of tax offices and TurboTax storefronts for the 2026 season to blend AI-driven prep with in-person experts.
Intuit Assist, TurboTax's generative-AI assistant, answers tax questions in plain language, checks the return in real time for errors and missed deductions or credits, and reads uploaded tax documents to auto-fill forms.
Highlights
- Widely cited as the most-used US consumer tax filing platform
- Intuit reported roughly $90M in annualized efficiencies from its AI investments in the first half of 2025
- Blending AI with humans: nearly 600 tax offices and ~20 TurboTax storefronts opening for the 2026 season
- Also operates TurboTax Canada for Canadian returns
Third-party reviews
Mobile filers rate the guided Q&A experience highly, though a wave of one-star reviews after the April 2026 deadline cited hidden fees.
Read on Apple App StoreA sharply negative picture: complaints center on surprise fees, aggressive upgrade prompts, and long support wait times.
Read on TrustpilotAndroid users like the step-by-step guidance but echo complaints about pricing transparency and forced upgrades.
Read on Google PlayRatings belong to the cited platforms and change over time — last checked August 2026. TaxAIs does not collect its own reviews; follow the links above for current scores and full review text.
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