About H&R Block
H&R Block has been preparing taxes since 1955 and now spans thousands of retail offices plus DIY online and desktop software across the United States, Canada, and Australia. Its hybrid model — software when you want it, a human when you need one — is the core of its pitch against AI-only rivals.
AI Tax Assist, developed with Microsoft and trained by H&R Block's in-house Tax Institute of CPAs, tax attorneys, and enrolled agents, ships free in its DIY products. CNET named H&R Block's AI-powered platform Best Overall Tax Service and Best Use of AI for 2026.
AI Tax Assist answers unlimited tax questions conversationally inside the DIY products, responds in about two seconds, and can hand off to a live tax professional at no extra charge.
Highlights
- AI Tax Assist usage grew 152% since its 2023 launch — 6.45 million cumulative messages, 1.91 million in the 2026 season alone
- Named CNET's Best Overall Tax Service and Best Use of AI for 2026
- Operates in the US, Canada, and Australia, with retail offices alongside software
- Holds an A+ Better Business Bureau rating despite much lower Trustpilot marks
Third-party reviews
Mobile users praise the guided layout and access to live tax-pro support, with occasional complaints about upselling to paid tiers.
Read on Google PlayReviewers frequently cite billing surprises, difficulty reaching a live human, and AI support that couldn't resolve their issue.
Read on TrustpilotRatings belong to the cited platforms and change over time — last checked August 2026. TaxAIs does not collect its own reviews; follow the links above for current scores and full review text.
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